Privacy Policy

1. Company Information

This Privacy Policy applies to Instant Genius Receptionist, operated by The Von AI LLC ("we," "us," or "our"). We provide AI-powered receptionist services to small businesses. Contact: hello@instantgeniusreceptionist.com.

2. Information We Collect

• Name, phone number, and email address when you contact or book with a business using our service
• Appointment details and service preferences
• Conversation logs between you and our AI receptionist (Lumina)
• Payment information processed securely via Stripe (we do not store card data)
• Business information provided by our business clients during onboarding

3. How We Use Your Information

• To confirm and manage appointments on behalf of the business you contacted
• To send appointment reminders, confirmations, and follow-up messages via SMS or voice
• To respond to your questions and provide customer service
• To improve our AI systems and service quality
• We do not sell, rent, or share your personal information with third parties for marketing purposes

4. SMS Messaging Consent

By providing your phone number and interacting with our AI receptionist, you consent to receive SMS messages related to your appointment or inquiry. Message frequency varies. Standard message and data rates may apply.

• To opt out: Reply STOP at any time. You will receive a single confirmation and no further messages will be sent.
• To re-subscribe: Reply START
• For help: Reply HELP or email hello@instantgeniusreceptionist.com

5. Data Retention

We retain conversation and appointment data for up to 12 months. You may request deletion of your data at any time by emailing hello@instantgeniusreceptionist.com.

6. Third-Party Services

We use the following providers to deliver our service: Twilio (SMS/voice), OpenAI (AI conversations), Stripe (payments), and Resend (email). Each maintains their own privacy and security standards.

7. Security

We implement industry-standard security measures. All data is transmitted over encrypted connections (HTTPS/TLS). We do not store payment card data.

8. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at hello@instantgeniusreceptionist.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our service constitutes acceptance of the updated policy.

10. Contact Us

The Von AI LLC / Instant Genius Receptionist
Email: hello@instantgeniusreceptionist.com
Website: instantgeniusreceptionist.com